Poloniex Verification issues

Today my Poloniex a/c was frozen telling me to complete verification. I have a good amount of BTC there. Tried the verification a few times but it doesn't go through... any tips?

My account just got FROZEN some minutes ago too with no reason :cry: :cry: :cry:

I verified my account and it was very quick, took like 5 minutes to get verified, but my account still FROZEN.

I opened a ticket but many people said that they won't answer or took months to solve :cry: :cry: :cry: